Lead Business Analyst
Analytics and BizOps professional with 5+ years across fintech & e-commerce. Skilled in SQL, Python, Tableau, GCP, and building scalable systems for acquisition, retention, and pricing optimization.
Experience
Sr. BizOps Analyst — Bluevine (Aug 2024 – Present | Bangalore)
- Built a scalable prospecting model analysing 300K+ records/month, driving 200+ new customers with $7M+ withdrawals and cutting CAC by 90%.
- Developed an AI/LLM-powered NPS framework on 2,500+ responses, surfacing Banking (–4 QoQ) & Lending (+6 pts) trends that shaped CX product roadmap.
- Contributed to regression & cohort models identifying retention drivers and pricing strategies, achieving 164% lift in repeat originations.
- Partnered with Risk & Marketing to revamp pricing & outreach, reactivating 160+ dormant customers for $9M+ funding (funding rate 9% → 15%).
- Built real-time dashboards (Metabase/Tableau) for churn, funnel & risk analytics, improving decision-making speed across BizOps, Risk & Marketing.
Lead Business Analyst — Farmtheory (Aug 2023 – Aug 2024 | Bangalore)
- Established the analytics department from scratch, managing a team of 5 and setting up a GCP-based centralised data stack.
- Automated 12+ real-time pipelines and delivered 25+ Tableau dashboards, streamlining daily ops and decision-making.
- Increased monthly revenue by ₹40L via demand forecasting; improved credit collections by 25% with risk dashboards.
- Designed a dynamic SKU pricing engine using margin-based clustering, boosting gross margins by 4–5%.
Sr. Business Analyst — WhiteHat Jr (Feb 2021 – Jul 2023 | Bangalore)
- Built a Sales Audit Heat Map and SOP framework to identify fraud, enabling corrective actions across 150+ Sales Managers.